Signing and Identification Services notification board Status

Nets is experiencing operational disturbances with Signing and Identification services

Identified - Some data inconsistency has detected after the fix. Nets are working on a way to fix the inconsistency.
This has potential impact on E-Signing.
Order inserted in between:
2024-10-15T20:53:33 UTC and 2024-10-16T06:51:35 UTC may affected
Oct 16, 2024 - 14:39 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 2024 - 23:24 CEST

Update - We are continuing to investigate this issue.
Oct 15, 2024 - 22:58 CEST

Investigating - We are currently investigating this issue.
Oct 15, 2024 - 21:48 CEST

Nets is experiencing operational disturbances within Signing and Identification services

Monitoring - The Signing and Identification services are back in normal operation.

We keep monitoring the situation
Oct 15, 2024 - 11:08 CEST

Update - We are continuing to investigate this issue.
Oct 15, 2024 - 10:34 CEST

Update - Increased response time seen for all SIS services and some failed transactions

Still trying to identifying the root cause.

INC0676944
Oct 15, 2024 - 10:27 CEST

Investigating - INFORMATION
A possible incident for the E-Ident and the Finnish Trust Network (FTN) services has been detected and is under investigation.

CONSEQUENCES
The customer impacts are currently not known.
Oct 15, 2024 - 10:03 CEST

Uptime over the past 90 days. View historical uptime.

ID-rights Operational

90 days ago

99.99 % uptime

Today

E-Ident Operational

90 days ago

99.97 % uptime

Today

E-Ident and FTN Operational

90 days ago

99.96 % uptime

Today

Nets IDV Operational

90 days ago

99.97 % uptime

Today

E-Signing Operational

90 days ago

99.97 % uptime

Today

E-Signing Operational

90 days ago

99.97 % uptime

Today

Archive Operational

90 days ago

99.94 % uptime

Today

DocArc Operational

90 days ago

99.86 % uptime

Today

E-Archive Operational

90 days ago

99.9 % uptime

Today

Meldingsarkiver Operational

90 days ago

100.0 % uptime

Today

e-Nett Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned SIS Services Downtime on October 20th Oct 20, 2024 00:00-01:00 CEST

Update - We will be undergoing scheduled maintenance during this time.
Sep 16, 2024 - 12:50 CEST

Scheduled - Hi All,
Please be informed that there will be a scheduled maintenance window for SIS services on October 20th, 2024, between 00:00 and 03:00.

During this period, we anticipate a brief service disruption lasting between 2 to 5 minutes as part of routine maintenance. While the downtime will be minimal, we advise you to plan accordingly to avoid any inconvenience.

If you have any questions or concerns, please feel free to reach out to Customer Support Team

Thank you for your understanding and cooperation.
Oct 20, 2024 - 00:00 CEST

Past Incidents

Oct 18, 2024

No incidents reported today.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

Unresolved incident: Nets is experiencing operational disturbances with Signing and Identification services.

Oct 15, 2024

Some requests are failing towards DocArc

Resolved - Nets consider INC0675730 as closed.
Oct 15, 15:04 CEST

Update - We are continuing to monitor for any further issues.
Oct 15, 10:33 CEST

Monitoring - Did a config change at 1530, has not seen errors since.
Oct 14, 16:24 CEST

Update - We continue to restart to mitigate issues.
Oct 14, 14:11 CEST

Update - We still are both monitor and look for a solution to this issue.
Oct 14, 12:47 CEST

Identified - We have started to see some errors again. Performing restarts to mitigate.
Oct 14, 10:34 CEST

Monitoring - No more errors for a few errors, but will continue to monitor.
Oct 11, 16:07 CEST

Investigating - Surveillance has discovered some failing request towards DocArc service.
Team is investigating.
INC0675730
Oct 11, 09:38 CEST

Oct 14, 2024

ID-Rights calls for Swedish organisations fails

Resolved - The ID-Rights service is back in normal operation.

IDRight calls for Swedish organisations have been having some challenges.
Issue should now be solved with subcontractor

INC0675234
Oct 14, 12:35 CEST

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

Oct 10, 2024

Nets is experiencing operational disturbances with the Archive services

Resolved - Incident resolved. Service unstable between 08:53 and 15:25 CET.
Oct 10, 19:23 CEST

Update - No errors last 30 minutes.
Oct 10, 15:57 CEST

Update - Some error still occur. Still searching,
Oct 10, 15:18 CEST

Update - We are continuing to monitor for any further issues.
Oct 10, 15:18 CEST

Monitoring - A config change on the load balancer have been done. Performance have returned to normal.
Oct 10, 15:11 CEST

Update - Task force was established some hours ago. Investigating.
Oct 10, 13:41 CEST

Update - Still looking for cause
Oct 10, 13:29 CEST

Investigating - INFORMATION
A possible incident for the Archive services has been detected and is under investigation.
INC0675278

CONSEQUENCES
The customer impacts are currently not known but some requests might fail.

The issue started around 09:00 CET
Oct 10, 11:58 CEST

Oct 9, 2024

No incidents reported.

Oct 8, 2024

Potential Incident detected in the E-Ident and the Finnish Trust Network (FTN)

Resolved - The E-Ident and the Finnish Trust Network (FTN) services are back in normal operation.
Oct 8, 17:13 CEST

Identified - The E-Ident and the Finnish Trust Network (FTN) services are experiencing an incident. Issue is located to FTN Nordea.
Nordea has identified the issue on their end and are working on a fix. We anticipate normal operation within the day
Oct 8, 12:54 CEST

Investigating - Nets have discovered a potential issue in The E-Ident and the Finnish Trust Network (FTN). Nets is currently investigating the issue

End users may experience problems when trying to log in.
Oct 8, 12:32 CEST

Oct 7, 2024

MitID infrastructure is reporting issues

Resolved - This will cause issues for identification and signing with MitID through Signing and identifications services
Oct 7, 08:30 CEST

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Related