All Systems Operational

E-Ident Operational
90 days ago
99.98 % uptime
Today
E-Ident Operational
90 days ago
99.96 % uptime
Today
ID Verifier Operational
90 days ago
100.0 % uptime
Today
E-Signing Operational
90 days ago
99.98 % uptime
Today
E-Signing Operational
90 days ago
99.98 % uptime
Today
Archive Operational
90 days ago
99.95 % uptime
Today
DocArc Operational
90 days ago
99.81 % uptime
Today
E-Archive Operational
90 days ago
99.98 % uptime
Today
Meldingsarkiver Operational
90 days ago
100.0 % uptime
Today
e-Nett ? Operational
90 days ago
100.0 % uptime
Today
IDP’s 3rd Party Dependencies Operational
90 days ago
99.96 % uptime
Today
MitID Operational
90 days ago
99.7 % uptime
Today
FTN Aktia Operational
90 days ago
100.0 % uptime
Today
FTN Danske Bank Operational
90 days ago
100.0 % uptime
Today
FTN Nordea Operational
90 days ago
100.0 % uptime
Today
FTN Oma SP Operational
90 days ago
100.0 % uptime
Today
FTN OP ? Operational
90 days ago
99.98 % uptime
Today
FTN Pop Pankki Operational
90 days ago
100.0 % uptime
Today
FTN S-Pankki Operational
90 days ago
99.94 % uptime
Today
FTN Telia Operational
90 days ago
99.9 % uptime
Today
Swedish BankID Operational
90 days ago
100.0 % uptime
Today
Norwegian BankID Operational
90 days ago
99.98 % uptime
Today
Smart-ID ? Operational
90 days ago
99.99 % uptime
Today
Mobile-ID ? Operational
90 days ago
99.99 % uptime
Today
Buypass ? Operational
90 days ago
100.0 % uptime
Today
ID-Rights Operational
90 days ago
99.96 % uptime
Today
ID-Rights Operational
90 days ago
99.95 % uptime
Today
Experian ? Operational
90 days ago
99.95 % uptime
Today
Virre Operational
90 days ago
100.0 % uptime
Today
TrustPortal Operational
90 days ago
99.94 % uptime
Today
e-Consent Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

3rd party maintenance on FTN Finland Sep 21, 2025 04:00-13:30 CEST

THIS NOTIFICATION APPLIES TO:
Customers using FTN Finland

DESCRIPTION:
FTN Finland is announcing a maintenance window. Telia identification and signing will not be available

CONSEQUENCE:
During the service window, FTN Finland services will be unavailable.

Affected banks:
- Aktia Bank
- Bonum Bank
- Handelsbanken (Finland)
- Oma Savings Bank
- POP Banks
- Savings Banks
- Central Bank of Savings Banks Finland

NOTE: Questions can be directed to support.esecurity@nets.eu

Posted on Sep 16, 2025 - 16:33 CEST

E-Archive maintenance on 22nd of September Sep 22, 2025 22:00-23:00 CEST

THIS NOTIFICATION APPLIES TO:
Customers using Archive - E-Archive

DESCRIPTION:
Archive service (E-Archive) will have a urgent maintenance on 22nd of September. This will affect the mentioned service.

CONSEQUENCE:
During the service window, Archive services shall be unavailable for 1 minute. Time of unavailability is during the scheduled maintenance window.

NOTE: Questions can be directed to support.esecurity@nets.eu

Posted on Sep 18, 2025 - 08:59 CEST

3rd party planned maintenance on Telia ID broker, Telia Mobile ID, and Telia Sign Services Sep 22, 2025 23:05 - Sep 23, 2025 01:05 CEST

Telia Identification Service will be performing maintenance work regarding Telia ID broker, Telia Mobile ID, and Telia Sign Services.

There may be small disruptions to the services during the maintenance work.

Posted on Sep 09, 2025 - 14:18 CEST

Sunset of Norwegian BankID Server Oct 1, 2025 10:00-12:00 CEST

THIS NOTIFICATION APPLIES TO:
Customers of Signing & Identification services using Norwegian BankID

TIMELINE FOR CHANGE:
From: Q4’ 2025

DESCRIPTION:
The Norwegian BankID is sunsetting BankID Server for Java & C. As a result, all customers using Norwegian BankID Server API must migrate to the new Norwegian BankID OIDC before Q4’ 2025.

To comply with this, you have two integration options:
- Direct Integration with BankID – similar to your current setup.
- Integration via IN Groupe’s E-Ident Service.

Next steps,
1. Sign an Agreement with IN Groupe
- If you are already using Norwegian BankID Biometrics, no agreement is needed.

- IN Groupe’s Sales team will contact you for agreement signing and to provide legal/financial details.

2. Order a New Norwegian BankID Merchant Certificate
- This must be obtained from Norwegian BankID and shared with IN Groupe.

Affected customers will be contacted by either IN Groupe’s Sales team or Customer Success team.

NOTE:
Questions can be directed to support.esecurity@nets.eu

Posted on Apr 04, 2025 - 10:28 CEST

Production Update: Removal of BankID on Mobile Support Scheduled for October 8, 2025 Oct 8, 2025 10:00-12:00 CEST

The BankID on Mobile service was discontinued as of September 1, 2024. As a result, we are planning to remove all merchant configurations related to Bank ID on Mobile (bidMob) from the database. This includes deprecating support for the following parameters:
• amr_values=no_bidmob
• forcepkivendor=no_bidmob

CONSEQUENCE:
This update has already been deployed to our Pre-production environment and is available for testing and verification. We intend to implement the same change in the Production environment on October 8, 2025.

NOTE:
Questions can be directed to support.esecurity@nets.eu.
Link to developer pages for E-Ident: BankID (NO)

Posted on Sep 08, 2025 - 10:54 CEST

Upcoming changes for Norwegian BankID on the OpenID Connect platform on 28th of October 2025. Oct 28, 2025 11:00-13:00 CET

DESCRIPTION:
Norwegian BankID has announced following updates to the OpenID Connect platform, effective from 28th October’ 2025:
• Additional security requirements for all clients
• API Version 4 is standard for all Clients
• By the end of the year, we are also removing the experimental Consent service that provides additional userdata.

CONSEQUENCE:
• Deprecation of BankID Server related claims and BankID Proof: The 'verification_info' attribute, which contains the BankID Proof in the E-Ident userinfo endpoint response, will no longer be available and will therefore be removed.
• By the end of 2025, the Consent page for collecting email, address, and phone number during BankID authentication via the BankID NO server will be removed. Additionally, E-Ident will no longer return email, address, or phone number in the ID token or via the userinfo endpoint.

NOTE:
Questions can be directed to support.esecurity@nets.eu.
Link to developer pages for E-Ident: BankID (NO)

Posted on Jun 30, 2025 - 17:30 CEST

Upcoming changes for Norwegian BankID technical implementation Oct 28, 2025 12:31-13:31 CET

Norwegian BankID has announced upcoming changes to its technical implementation. Please refer https://developer.bankid.no/bankid-oidc-provider/important-updates-04-2025/

If you have any questions or require further assistance, please contact our customer success team at: https://ingroupe.com/in-trust-services-support-contact-page/

Best Regards,
IN Groupe

Posted on May 19, 2025 - 12:35 CEST

Customer action needed: Update on Traficom requirement for customers on Finnish Trust Network (FTN) Dec 31, 2025 10:00-12:00 CET

This is to inform you that we have received an update to Traficom regulation with a new requirement affecting all customers on (Finnish Trust Network) FTN. The new requirement makes the use of signed authentication requests mandatory. The signed authentication requests is also called Signed Request Object in the OIDC specification.

Consequence for IN Groupe:
IN Groupe, as a provider of identification broker services, must require customers to use digitally signed authentication requests. The digital signature of authentication request must be verified, and only approved requests shall be accepted and forwarded to provider of the electronic identification means.

Consequence for Customers:
Customers not already complying with the obligations of the Traficom regulation must update their service accordingly. Customers must make sure all authentication requests are signed. The signature key must be submitted to IN Groupe to ensure proper configuration. The format of the key must be either i) JWK or ii) URL to JWKS, with KID if required. The update must be in place no later than 31 December 2025.

Note:
Questions can be directed to support.esecurity@nets.eu.
Link to FTN documentation: https://doc.ingroupe.com/developer/finnish-bank-id
Please note that this is an update to the notification sent earlier on 26th June' 2025.

Posted on Aug 01, 2025 - 12:00 CEST

Traficom requirement to use digitally signed authentication request Dec 31, 2025 10:00-12:00 CET

This is to inform you that we have received Traficom regulation regrading requirement to use digitally signed authentication request (also called request-object in the OIDC protocol). It is described that the providers of identification broker services must require their customers to use digitally signed authentication request (the so-called request-object in the OIDC protocol).

This means that the digital signature of authentication request is verified and only approved requests are forwarded to provider of the electronic identification means.

Existing e-services must check that the authentication requests comply with the obligations of the Regulation and, if necessary, fix the implementation if the signing of identification requests has not been implemented by 31st December’ 2025.

CONSEQUENCE:
IN Groupe is already compliant with this update. We recommend our customers to ensure that the digital signature of authentication request is verified, and only approved requests are forwarded to us for electronic identification. We, therefore, request you to check that the authentication requests you are sending to us should comply with the obligations of the Regulation and, if necessary, fix this by 31 December 2025.

NOTE:
Questions can be directed to support.esecurity@nets.eu.
Link to developer pages for E-Ident: BankID (NO)

Posted on Jun 26, 2025 - 15:14 CEST

Sunset of Norwegian BankID Signing Service & introducing new BankID signing solution Dec 31, 2025 12:00-14:00 CET

THIS NOTIFICATION APPLIES TO:
Customers of E-Signing

TIMELINE FOR CHANGE:
From: 31.12.2025

DESCRIPTION:
Norwegian BankID BankAxept AS is introducing a new BankID signing service, phasing out the current signing service based on the old ‘BankID Server’ technology. The solution supports signing multiple documents simultaneously and meets the strictest EU requirements for digital signing, qualified signing. IN Groupe is currently implementing this update in collaboration with Norwegian BankID.

CONSEQUENCES:
Customers will need to request a new BankID. All customers will be contacted directly by IN Groupe’s Customer Success team. Importantly, this update will not impact the signing process; customers will continue to experience the same signing flow and receive the same signature output - SDO.

NOTE:
Questions can be directed to support.esecurity@nets.eu

Posted on May 16, 2025 - 13:43 CEST
Sep 19, 2025

No incidents reported today.

Sep 18, 2025

No incidents reported.

Sep 17, 2025
Completed - The scheduled maintenance has been completed.
Sep 17, 11:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 10:00 CEST
Scheduled - THIS NOTIFICATION APPLIES TO:
Customers of E-Signing and E-Ident

DESCRIPTION:
INGroupe will perform minor applications updates during this time window

CONSEQUENCE:
No customer or end-user impact is expected.

Questions can be directed to support.esecurity@nets.eu

Sep 16, 14:03 CEST
Resolved - This incident has been resolved.
Sep 17, 08:00 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 17, 07:23 CEST
Identified - DESCRIPTION:
FTN Telia is reporting issues.

INGroupe reference INC0823484

CONSEQUENCE:
End users and customers might experience problems when trying to use the services.

Sep 17, 06:00 CEST
Completed - The scheduled maintenance has been completed.
Sep 17, 03:29 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 01:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Aug 22, 14:15 CEST
Scheduled - BankID NO is announcing a maintenance window - CM-5910

End users might experience slight instabilities

Components affected:
BankID App – Authentication (OTP)
BankID App – Biometric authentication
BankID App – Activation

Aug 21, 15:19 CEST
Sep 16, 2025
Resolved - This incident has been resolved.
Sep 16, 11:34 CEST
Identified - THIS NOTIFICATION APPLIES TO:
Customers using MitID Denmark.

DESCRIPTION:
All MitID Denmark services are experiencing an incident.

CONSEQUENCE:
End users and customers might experience problems when trying to use the services.

Sep 16, 10:52 CEST
Completed - The scheduled maintenance has been completed.
Sep 16, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 04:00 CEST
Scheduled - There will be a security patching in the production system of Buypass.

Impact:
Buypass services will be unavailable twice during this period for 1-2 minutes.
There will be no change in the functionality of Buypass.

Sep 12, 13:28 CEST
Sep 15, 2025
Resolved - This incident has been resolved.
Third party data provider has incident during mentioned period.
Start : 2025-09-15 09:21 CET
End : 2025-09-15 10:47 CET
It is working as normal now.

Sep 15, 15:40 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 13:38 CEST
Update - INC0822442 : ID-Rights Norway and Sweden services have a potential incident at Third party data provider so it is unstable now.

We are currently investigating the incident cause.

Sep 15, 10:58 CEST
Investigating - INFORMATION
A possible incident for ID-Rights has been detected and is under investigation.

CONSEQUENCES
The customer impacts are currently not known.

Sep 15, 10:36 CEST
Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025
Completed - The scheduled maintenance has been completed.
Sep 12, 13:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 11:00 CEST
Scheduled - We’re pleased to announce the production release of the ID Verifier app for iOS on September 12, 2025.

This update is required to ensure full compatibility with iOS 26. Once iPhones upgrade to iOS 26, the app must also be updated to maintain seamless access. We recommend all users install the latest version promptly to avoid service disruption.

Key updates include:
• Improved biometric performance
• Compatibility with iOS 26
• Enhanced error logging
• Fix for remote biodata uploads

Thank you for your continued support and collaboration.

NOTE:
Questions can be directed to support.esecurity@nets.eu.
Link to developer pages for ID Verifier: https://doc.ingroupe.com/developer/id-verifier

Sep 11, 15:07 CEST
Sep 11, 2025
Completed - The scheduled maintenance has been completed.
Sep 11, 02:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:30 CEST
Scheduled - Please be advised that SKID will be performing emergency maintenance on its Solutions services from 10.09 22:30 until 11.09 02:30 CET.
Maintenance work might cause short disruptions in SK services

Regular redundancy testing of all SK services will be performed on 18.09.2025 from 22:00 until 19.09.2025 01:00 CET.
The test will cause momentary disruptions in SK services after 22:00.

Sep 9, 10:00 CEST
Sep 10, 2025
Completed - The scheduled maintenance has been completed.
Sep 10, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 14:00 CEST
Scheduled - We will be doing maintenance on our applications during this timewindow.

No end-user or customer impact is expected

Sep 8, 14:00 CEST
Resolved - This incident has been resolved.
Sep 10, 13:47 CEST
Investigating - Unfortunately, Experian experienced an error in their database yesterday evening between 17:53 and 19:56, which caused temporary downtime in systems using Experian systems.

The systems and solutions are up and running now.

Sep 10, 13:45 CEST
Completed - The scheduled maintenance has been completed.
Sep 10, 01:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 23:05 CEST
Scheduled - Telia Identification Service will be performing maintenance work regarding Telia ID broker, Telia Mobile ID, and Telia Sign Services from September 9th at 11:05 PM to 1:00 AM (CEST).

There may be small disruptions to the services during the maintenance work.

Aug 29, 11:41 CEST
Sep 9, 2025
Completed - The scheduled maintenance has been completed.
Sep 9, 16:04 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 15:04 CEST
Scheduled - We are pleased to announce the new Pre-Production release of the ID Verifier app for iOS, featuring critical updates to ensure full compatibility with iOS 26. This release includes several key enhancements and addresses high-priority issues identified during recent testing:

• Improved biometric performance
• Resolved compatibility issues with iOS 26 Beta
• Enhanced error logging capabilities
• Corrected an issue affecting remote biodata uploads

The updated app is now available for testing and can be downloaded via the following link: https://apps.apple.com/us/app/test-id-verifier/id6743443393

We are targeting a Production release in September 2025, with the exact launch date to be confirmed shortly.
Thank you for your continued support and collaboration.

NOTE:
Questions can be directed to support.esecurity@nets.eu.
Link to developer pages for ID Verifier: https://doc.ingroupe.com/developer/id-verifier

Sep 9, 15:02 CEST
Sep 8, 2025

No incidents reported.

Sep 7, 2025
Completed - The scheduled maintenance has been completed.
Sep 7, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 00:00 CEST
Scheduled - There will be platform maintenance on our service.

Around 5 minutes of total downtime is expected in the beginning of the service window. No other user impact is expected

Internal references:
CHG0376648
CHG0375996

For questions to this change contact:
support.esecurity@nets.eu

For issues contact Nexi
itbs@nexigroup.com

Sep 4, 10:03 CEST
Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.