Update - We are continuing to work on a fix for this issue.
Oct 09, 2026 - 10:43 CEST
Oct 09, 2026 - 10:43 CEST
Identified - THIS NOTIFICATION APPLIES TO:
Customers using AusweisApp
DESCRIPTION:
We have an issue even in production env for AusweisApp identifications with latest update on AusweisApp version 2.6.0.
end-users are advised not to upgrade AusweisApp to latest versions (through update available on AusweisApp) till we have resolution in place.
Note: Identifications are normal with previous versions.
CONSEQUENCE:
End users and customers might experience problems when trying to use the services.
Oct 07, 2026 - 11:20 CEST
Customers using AusweisApp
DESCRIPTION:
We have an issue even in production env for AusweisApp identifications with latest update on AusweisApp version 2.6.0.
end-users are advised not to upgrade AusweisApp to latest versions (through update available on AusweisApp) till we have resolution in place.
Note: Identifications are normal with previous versions.
CONSEQUENCE:
End users and customers might experience problems when trying to use the services.
Oct 07, 2026 - 11:20 CEST
E-Ident
Operational
E-Ident
Operational
ID Verifier
Operational
E-Signing
Operational
E-Signing
Operational
Archive
Partial Outage
DocArc
Partial Outage
E-Archive
Operational
Meldingsarkiver
Operational
e-Nett
Operational
IDP’s 3rd Party Dependencies
Operational
MitID
Operational
FTN Aktia
Operational
FTN Danske Bank
Operational
FTN Nordea
Operational
FTN Oma SP
Operational
FTN OP
Operational
FTN Pop Pankki
Operational
FTN S-Pankki
Operational
FTN Säästöpankki Savingsbank
Operational
FTN Mobiilivarmenne
Operational
Swedish BankID
Operational
Norwegian BankID
Operational
Smart-ID
Operational
Mobile-ID
Operational
Buypass
Operational
Ausweis
Operational
Beligan eID
Operational
Verimi
Operational
ID-Rights
Operational
ID-Rights
Operational
Experian
Operational
Virre
Operational
TrustPortal
Operational
e-Consent
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Experian - Maintenance Debt registry database Oct 13, 2026 00:00-01:00 CEST
Experian Gjeldsregister AS (debt registry) has scheduled maintenance on its production database at this time (service window).
This will result in a short service interruption (approximately 15-20 minutes) sometime between 00:00 and 01:00.
Recipients of this notification will only be affected if using Experian Gjeldsregister component as mentioned below:
Norway - Standard Web Service
Norway - Credit Online
Norway - Experian Gjeldsregister
Norway - Experian Rest API (ERA)
Please reach out to our support in case of any questions:
https://ingroupe.com/in-trust-services-support-contact-page/
Posted on Oct 07, 2026 - 09:51 CEST
This will result in a short service interruption (approximately 15-20 minutes) sometime between 00:00 and 01:00.
Recipients of this notification will only be affected if using Experian Gjeldsregister component as mentioned below:
Norway - Standard Web Service
Norway - Credit Online
Norway - Experian Gjeldsregister
Norway - Experian Rest API (ERA)
Please reach out to our support in case of any questions:
https://ingroupe.com/in-trust-services-support-contact-page/
Posted on Oct 07, 2026 - 09:51 CEST
Ausweis - Announcement of Maintenance Work on eID production system Oct 14, 2026 06:30-07:30 CEST
Updates will be applied to the servers of the MTG eID environment on given time.
During or after the installation, individual services or systems may need to be restarted, which could result in service interruptions or increased latency.
Please reach out to our support in case of any questions:
https://ingroupe.com/in-trust-services-support-contact-page/
Posted on Oct 07, 2026 - 10:08 CEST
During or after the installation, individual services or systems may need to be restarted, which could result in service interruptions or increased latency.
Please reach out to our support in case of any questions:
https://ingroupe.com/in-trust-services-support-contact-page/
Posted on Oct 07, 2026 - 10:08 CEST
New feature: Finnish address lookup for FI Tupas / BankID FI Oct 14, 2026 12:00-13:00 CEST
We are pleased to announce a new capability in E-Ident for the Finnish market. Customers using FI Tupas / BankID FI can now request the end-user's address as part of the identification process.
What is new?
With this enhancement, E-Ident can perform an address lookup during the identification flow for FI Tupas / BankID FI. The address is retrieved from the relevant Finnish identity provider and, when available, returned to the customer as part of the ID Token in JSON format.
This feature is supported for the banks available through the E-Ident FTN integration.
How does it work?
To request the end-user's address, the customer needs to include the following scopes in the identification request:
ssn
address
The login_hint parameter can also be provided optionally.
When the address is successfully retrieved, the ID Token will contain an address object with the available address information, such as:
Street address
Locality
Postal code
Country
If the address lookup is not requested, there is no change to the existing ID Token response.
Note: The feature is available in preprod.
Please refer the release notes for more detail:
https://doc.ingroupe.com/developer/fi-tupas-address-lookup-finnish-market
Please reach out to our support in case of any query or questions:
https://ingroupe.com/in-trust-services-support-contact-page/
Posted on Oct 01, 2026 - 11:56 CEST
What is new?
With this enhancement, E-Ident can perform an address lookup during the identification flow for FI Tupas / BankID FI. The address is retrieved from the relevant Finnish identity provider and, when available, returned to the customer as part of the ID Token in JSON format.
This feature is supported for the banks available through the E-Ident FTN integration.
How does it work?
To request the end-user's address, the customer needs to include the following scopes in the identification request:
ssn
address
The login_hint parameter can also be provided optionally.
When the address is successfully retrieved, the ID Token will contain an address object with the available address information, such as:
Street address
Locality
Postal code
Country
If the address lookup is not requested, there is no change to the existing ID Token response.
Note: The feature is available in preprod.
Please refer the release notes for more detail:
https://doc.ingroupe.com/developer/fi-tupas-address-lookup-finnish-market
Please reach out to our support in case of any query or questions:
https://ingroupe.com/in-trust-services-support-contact-page/
Posted on Oct 01, 2026 - 11:56 CEST
Third Party Maintenance : Virre and Financial Statements interface services Oct 16, 2026 17:00 - Oct 19, 2026 08:00 CEST
Virre and Financial Statements interface services electronic archive will be down for maintenance from 16 October 2026 at 5.00 pm to 19 October 2026 at 8:00 am.
During this time financial statements, notification documents, organization rules and foundations rules will not be available in the Virre Information Service.
Other search functions can be used normally.
The break applies to both Virre interface services, the current (registerservices.prh.fi:9191) and the new (registerservices.prh.fi:9200) and the current Financial Statement interface service (registerservices.prh.fi:9193).
Posted on Oct 07, 2026 - 10:53 CEST
During this time financial statements, notification documents, organization rules and foundations rules will not be available in the Virre Information Service.
Other search functions can be used normally.
The break applies to both Virre interface services, the current (registerservices.prh.fi:9191) and the new (registerservices.prh.fi:9200) and the current Financial Statement interface service (registerservices.prh.fi:9193).
Posted on Oct 07, 2026 - 10:53 CEST
Scheduled maintenance on BankID and BankID eSign Oct 17, 2026 22:00 - Oct 18, 2026 09:00 CEST
Please be informed that BankID NO will be undergoing scheduled maintenance during this time.
Downtime is expected during the maintenance between Oct 18, 2026, 12:00 AM to Oct 18, 2026, 2:00 AM.
This scheduled maintenance affects:
BankID Authentication (BankID with Password (High),
BankID Authentication (BankID with Biometrics),
BankID Signing - BankID Signing Legacy,
BankID Signing - BankID Signing CSC,
BankID Signing - BankID Signing WYSIWYS,
BankID Signing - BankID Signing B2B,
BankID Signing - BankID Qualified Timestamp, and
BankID App (Authentication (OTP), Password reset, Activation).
Posted on Oct 02, 2026 - 16:33 CEST
Downtime is expected during the maintenance between Oct 18, 2026, 12:00 AM to Oct 18, 2026, 2:00 AM.
This scheduled maintenance affects:
BankID Authentication (BankID with Password (High),
BankID Authentication (BankID with Biometrics),
BankID Signing - BankID Signing Legacy,
BankID Signing - BankID Signing CSC,
BankID Signing - BankID Signing WYSIWYS,
BankID Signing - BankID Signing B2B,
BankID Signing - BankID Qualified Timestamp, and
BankID App (Authentication (OTP), Password reset, Activation).
Posted on Oct 02, 2026 - 16:33 CEST
3rd party maintenance on BankID Norway Oct 22, 2026 00:00-02:00 CEST
THIS NOTIFICATION APPLIES TO:
Customers using Bank ID Norway
DESCRIPTION:
Please be informed that BankID NO will be undergoing scheduled maintenance during this time.
Some downtime is expected during the maintenance.
BankID Code device will be available for the impacted users during this period.
CONSEQUENCE:
This scheduled maintenance affects:
1. BankID Authentication - BankID with Password (High),
2. BankID Authentication - BankID with Biometrics,
3. BankID Signing - BankID Signing Legacy,
4. BankID Signing CSC,
5. BankID Signing WYSIWYS,
6. BankID Signing B2B,
7. BankID Qualified Timestamp, and
8. BankID App (Authentication (OTP), Activation).
NOTE: Questions can be directed to support.esecurity@nets.eu
Posted on Sep 29, 2026 - 14:27 CEST
Customers using Bank ID Norway
DESCRIPTION:
Please be informed that BankID NO will be undergoing scheduled maintenance during this time.
Some downtime is expected during the maintenance.
BankID Code device will be available for the impacted users during this period.
CONSEQUENCE:
This scheduled maintenance affects:
1. BankID Authentication - BankID with Password (High),
2. BankID Authentication - BankID with Biometrics,
3. BankID Signing - BankID Signing Legacy,
4. BankID Signing CSC,
5. BankID Signing WYSIWYS,
6. BankID Signing B2B,
7. BankID Qualified Timestamp, and
8. BankID App (Authentication (OTP), Activation).
NOTE: Questions can be directed to support.esecurity@nets.eu
Posted on Sep 29, 2026 - 14:27 CEST
Notice of Service Discontinuation: Verimi Services Dec 31, 2026 12:00-13:00 CET
We would like to inform our customers and partners that Verimi GmbH has announced its decision to cease business operations by the end of 2026. As a result, Verimi services currently integrated within our platform will be discontinued once the service is retired.
Current Status
Verimi has confirmed that all existing services will continue to operate reliably and without changes through the end of 2026. We remain in close coordination with Verimi till that time.
Alternative Solutions
To support business continuity, we are evaluating and recommending alternative identity solutions available within the InGroupe portfolio:
Ausweis Authentication Service: A proven eID-based authentication solution that can serve as a direct alternative for customers currently using Verimi's electronic identification capabilities. Please refer below link for InGroupe Ausweis Authentication Service:
https://doc.ingroupe.com/developer/ausweisapp
IDV (Identity Verification) Service: A potential replacement for identity verification use cases. Please note that implementation of the IDV solution may require additional customer certification and compliance validation depending on regulatory and business requirements. Please refer below link for InGroupe IDV Service:
https://doc.ingroupe.com/developer/id-verifier
Next Steps
We encourage customers to begin reviewing their current usage of Verimi services and engage with their account representatives to discuss suitable migration options. Early planning will help ensure uninterrupted service continuity and sufficient time for any certification or integration activities that may be required.
We sincerely appreciate your continued trust and partnership. Our commitment is to support you throughout this transition.
Please reach out to our support in case of any questions:
https://ingroupe.com/in-trust-services-support-contact-page/
Posted on Sep 15, 2026 - 13:44 CEST
Current Status
Verimi has confirmed that all existing services will continue to operate reliably and without changes through the end of 2026. We remain in close coordination with Verimi till that time.
Alternative Solutions
To support business continuity, we are evaluating and recommending alternative identity solutions available within the InGroupe portfolio:
Ausweis Authentication Service: A proven eID-based authentication solution that can serve as a direct alternative for customers currently using Verimi's electronic identification capabilities. Please refer below link for InGroupe Ausweis Authentication Service:
https://doc.ingroupe.com/developer/ausweisapp
IDV (Identity Verification) Service: A potential replacement for identity verification use cases. Please note that implementation of the IDV solution may require additional customer certification and compliance validation depending on regulatory and business requirements. Please refer below link for InGroupe IDV Service:
https://doc.ingroupe.com/developer/id-verifier
Next Steps
We encourage customers to begin reviewing their current usage of Verimi services and engage with their account representatives to discuss suitable migration options. Early planning will help ensure uninterrupted service continuity and sufficient time for any certification or integration activities that may be required.
We sincerely appreciate your continued trust and partnership. Our commitment is to support you throughout this transition.
Please reach out to our support in case of any questions:
https://ingroupe.com/in-trust-services-support-contact-page/
Posted on Sep 15, 2026 - 13:44 CEST
BankID (NO) Pricing Changes - Effective from 1 January 2027 Jan 1, 2027 00:00-01:00 CET
In English:
Stø is introducing a new pricing model for BankID authentication, effective 1 January 2027.
The change applies to both BankID High and BankID with Biometrics, and affects all
resellers and customers. According to Stø, the new model is designed to better reflect
customer usage patterns and feedback.
The new model replaces transaction-based pricing with an annual subscription based on the
number of unique active users. Customers will be able to choose between two subscription
packages: Standard and Plus.
Both packages include unlimited use of BankID authentication* and remove the current
distinction between BankID High and BankID with Biometrics. The Plus package is intended
for businesses that are legally or regulatorily required to collect national identity numbers
from their customers, or that require functionality beyond what is included in the Standard
package.
To align with Stø's new commercial model, we will also introduce a user-based pricing model
for our BankID services from 1 January 2027. Our new price list is provided below.
To continue using BankID authentication from January 2027, you will need to select one of
the available subscription packages. Based on current usage patterns, we will select the
package that best fits each customer on their behalf. This is to ensure continued access.
During Q3 2026, we will send you information about the selected package, together with
further guidance on the transition. To help answer common questions, we have included
Stø's Frequently Asked Questions below. If you require any additional information, please
contact your usual account representative.
* Some exceptions apply. These are described in the Frequently Asked Questions below. If
your organisation is affected by one of these exceptions, we will contact you separately
during the autumn.
You can find out the new Pricing and FAQ here (In English):
https://doc.ingroupe.com/developer/bankid-new-pricing
På Norsk:
Stø innfører en ny prismodell for BankID Autentiseringstjenester med virkning fra 1. januar 2027. Endringen gjelder både BankID Høy og BankID Biometri, og gjelder for alle forhandlere og kunder. Ifølge Stø er den nye modellen utformet basert på tilbakemeldinger fra kunder for å bedre reflektere kundenes bruksmønstre.
Den nye modellen erstatter transaksjonsbasert prising med et årlig abonnement basert på antall unike aktive brukere. Kundene vil kunne velge mellom to abonnementspakker: Standard og Pluss.
Begge pakkene inkluderer ubegrenset bruk av autentiseringstransaksjoner* og fjerner dagens skille mellom BankID Høy og BankID Biometri. Pluss-pakken er beregnet for virksomheter som er juridisk eller regulatorisk pålagt å innhente fødselsnummer fra sine kunder, eller som av andre årsaker har behov for funksjonalitet utover det som er inkludert i Standard-pakken.
For å tilpasse oss Støs nye kommersielle modell vil vi også innføre en brukerbasert prismodell for våre BankID-tjenester fra 1. januar 2027. Vår nye prisliste fremgår nedenfor. En av pakkene må velges for å kunne fortsette å bruke BankID Autentiseringstjenester fra januar 2027. Vi vil, basert på gjeldende bruksmønstre, velge pakken som passer best på vegne av våre kunder. Dette for å sikre at man ikke mister tilgang. I løpet av tredje kvartal 2026 vil vi sende dere informasjon om valgt pakke sammen med ytterligere veiledning om overgangen.
For å besvare vanlige spørsmål har vi inkludert Støs FAQ. Dersom dere har behov for ytterligere informasjon, kan dere kontakte deres vanlige kontaktperson hos oss.
* Enkelte unntak gjelder, disse er beskrevet i FAQ. Dersom deres virksomhet berøres av ett av disse unntakene, vil vi kontakte dere separat i løpet av høsten.
You can find out the new Pricing and FAQ here (In Norwegian ):
https://doc.ingroupe.com/developer/bankid-new-pricing
NOTE:
Questions can be directed to support.esecurity@nets.eu
Posted on Jun 30, 2026 - 16:17 CEST
Stø is introducing a new pricing model for BankID authentication, effective 1 January 2027.
The change applies to both BankID High and BankID with Biometrics, and affects all
resellers and customers. According to Stø, the new model is designed to better reflect
customer usage patterns and feedback.
The new model replaces transaction-based pricing with an annual subscription based on the
number of unique active users. Customers will be able to choose between two subscription
packages: Standard and Plus.
Both packages include unlimited use of BankID authentication* and remove the current
distinction between BankID High and BankID with Biometrics. The Plus package is intended
for businesses that are legally or regulatorily required to collect national identity numbers
from their customers, or that require functionality beyond what is included in the Standard
package.
To align with Stø's new commercial model, we will also introduce a user-based pricing model
for our BankID services from 1 January 2027. Our new price list is provided below.
To continue using BankID authentication from January 2027, you will need to select one of
the available subscription packages. Based on current usage patterns, we will select the
package that best fits each customer on their behalf. This is to ensure continued access.
During Q3 2026, we will send you information about the selected package, together with
further guidance on the transition. To help answer common questions, we have included
Stø's Frequently Asked Questions below. If you require any additional information, please
contact your usual account representative.
* Some exceptions apply. These are described in the Frequently Asked Questions below. If
your organisation is affected by one of these exceptions, we will contact you separately
during the autumn.
You can find out the new Pricing and FAQ here (In English):
https://doc.ingroupe.com/developer/bankid-new-pricing
På Norsk:
Stø innfører en ny prismodell for BankID Autentiseringstjenester med virkning fra 1. januar 2027. Endringen gjelder både BankID Høy og BankID Biometri, og gjelder for alle forhandlere og kunder. Ifølge Stø er den nye modellen utformet basert på tilbakemeldinger fra kunder for å bedre reflektere kundenes bruksmønstre.
Den nye modellen erstatter transaksjonsbasert prising med et årlig abonnement basert på antall unike aktive brukere. Kundene vil kunne velge mellom to abonnementspakker: Standard og Pluss.
Begge pakkene inkluderer ubegrenset bruk av autentiseringstransaksjoner* og fjerner dagens skille mellom BankID Høy og BankID Biometri. Pluss-pakken er beregnet for virksomheter som er juridisk eller regulatorisk pålagt å innhente fødselsnummer fra sine kunder, eller som av andre årsaker har behov for funksjonalitet utover det som er inkludert i Standard-pakken.
For å tilpasse oss Støs nye kommersielle modell vil vi også innføre en brukerbasert prismodell for våre BankID-tjenester fra 1. januar 2027. Vår nye prisliste fremgår nedenfor. En av pakkene må velges for å kunne fortsette å bruke BankID Autentiseringstjenester fra januar 2027. Vi vil, basert på gjeldende bruksmønstre, velge pakken som passer best på vegne av våre kunder. Dette for å sikre at man ikke mister tilgang. I løpet av tredje kvartal 2026 vil vi sende dere informasjon om valgt pakke sammen med ytterligere veiledning om overgangen.
For å besvare vanlige spørsmål har vi inkludert Støs FAQ. Dersom dere har behov for ytterligere informasjon, kan dere kontakte deres vanlige kontaktperson hos oss.
* Enkelte unntak gjelder, disse er beskrevet i FAQ. Dersom deres virksomhet berøres av ett av disse unntakene, vil vi kontakte dere separat i løpet av høsten.
You can find out the new Pricing and FAQ here (In Norwegian ):
https://doc.ingroupe.com/developer/bankid-new-pricing
NOTE:
Questions can be directed to support.esecurity@nets.eu
Posted on Jun 30, 2026 - 16:17 CEST